All you need to know for your Move-In!
Need assistance, but not sure who to contact?
Emergency Maintenance Issues
For emergency items (i.e. no heat, floods, water leaks), please call 303-324-6988 and follow the prompts. Please leave a detailed message including the property address and your contact information. If your call is not returned within 30 minutes, please call Bob at 720-434-3649. If you haven’t received a response from either our office or Bob after 1 hour, please call the appropriate number below:
|Gas Smell||Xcel: 800-895-4999|
|Heat Issues||Unique: 720-338-0902|
|Plumbing Issues||Tighten Plumbing: 303-887-6640|
|Water Extraction/Cleanup||Bear Steam Cleaning: 303-431-2704|
Please note: If you don’t follow the procedure above, or if the issue is not deemed an emergency, you could be responsible for the costs associated with the service call and the repair.
Non-Emergency Maintenance Trouble-Shooting
Before completing the following maintenance request form, please read the FAQs below. Carrying out these steps can save you time and money! Please note that being without air-conditioning is not considered an emergency, however, we will do our best to get it resolved for you as soon as possible. Tenants may be charged for a service call if the service person determines that the tenant failed to perform routine maintenance task as outlined below:
Non-Emergency Maintenance Requests
For routine maintenance issues, please submit a maintenance request by accessing your tenant portal. Our Property Managers monitor this contact form on a regular basis and will schedule any necessary contractors to take care of the issue.
All maintenance requests will be addressed within 48 hours.
You are not required to be present during the repair. However, if you would like to be home during the repair, maintenance hours are between 9:00am – 5:00pm, Monday-Friday. Should you wish to schedule a specific time for a repair (please note that many of our contractors schedule in 4-hour time windows), this may result in a delay in having your request resolved.
Also, please know that should you turn-away a maintenance vendor you will be charged the service fee for that repair appointment.