How do I pay rent, and are there any fees for using the wrong method?
Rent must be paid via autopay using the eCheck option in the AppFolio tenant portal. Payments made by other methods will incur an $85 fee. Credit cards are not accepted.
What is included in the Resident Benefit Package (RBP)?
The RBP includes HVAC filter delivery (when applicable), credit building, identity protection, home buying assistance, and renter’s insurance can be added for a small fee.
What happens if I pay rent late or my payment is returned?
Rent is due on the 1st of each month. If not received by 11:59 PM on the 1st, it is considered late.. Starting on the 9th, a late fee of $50 or 5% of the outstanding balance (whichever is greater) will be charged. A $100 NSF fee applies to returned payments.
What is required at move-out?
We ask that you professionally clean your home and carpets before vacating. We have partnered with outstanding vendors that do high quality work at a reasonable price. All personal items and trash must be removed from the property.
When will my security deposit be refunded?
Security Deposits will be refunded no later than 60 days from the date we take back possession of the home. We offer an expedited return of 30 days for a fee. If you would like to opt out of the 30 days and receive the disposition within 60 days you will notify us at the time of notice.
Can I break my lease early?
Yes, with a 60-day notice and a lease-break fee. Seasonal policies extend rent obligations through February 28 if notice is given between Sept 15–Dec 31.
What happens if I don’t vacate on time?
Holdover rent of $250 per day will be charged. You may also be responsible for vendor cancellation fees and damages until the unit is ready for re-rental.
Do I need renters insurance?
Yes. You must maintain liability coverage of at least $100,000. You can either be automatically enrolled through TJC or provide proof of your own policy.
What maintenance am I responsible for?
Tenants must maintain cleanliness, replace filters and batteries, care for landscaping, and report pest issues. Emergency maintenance should be called in; non-emergency requests must be submitted via the tenant portal.
Can I add/change roommates and pets?
Yes, with proper documentation and management approval.
Is smoking or marijuana use allowed?
No. Smoking, vaping, and marijuana use or cultivation are strictly prohibited on the premises.
What if I need maintenance?
Submit requests through your portal. We respond promptly and coordinate with vetted vendors. If you have an emergency please call our office at 303.324.6988 Ext 3. Emergency repairs are prioritized.
I am on periodic tenancy. Do I have to give notice?
Yes, you are required to give a 60 day notice. Seasonal policies may extend rent obligations through February 28 if notice is given between Sept 15–Dec 31.
What if I can’t pay my rent on time?
Please contact our Accounting Manager right away to discuss what options are available for you.
Who takes care of my yard?
Tenants are responsible for mowing, weeding, minor trimming and the overall health of the yard. Landscaping replacement can be very costly. If you don’t feel you will be able to adequate care for your yard we highly recommend you hire a landscaper. If you need a recommendation please email us at info@tjcrealestate.com.
Is there anything I need to do to winterize my sprinkler system?
Be on the lookout for instructions from our landscaping contractor. They will schedule a time to come winterize your system at no cost to you. If you do not hear from them by the first projected freeze please email us at info@tjcrealestate.com. It will be your responsibility if there are damaged or broken pipes due to them not being winterized.
I keep receiving mail for the previous tenant/owner, what should I do with it?
Write “Please Forward” on the mail and put it back in the mailbox for the Post Office to forward.