For emergency items (i.e. no heat, floods, water leaks), please call 303-324-6988 and follow the prompts. Please leave a detailed message including the property address and your contact information. If you haven’t received a response from our office after 1 hour, please call the appropriate number below:
Gas Smell | Xcel: 800-895-4999
Heat Issues | Unique Heating and Air: 720-338-0902
Plumbing Issues | Lakewood Plumbing: 303-233-7007
Water Extraction/Cleanup | ARC: 720.664.7765
Please note: If you don’t follow the procedure above, or if the issue is not deemed an emergency, you could be responsible for the costs associated with the service call and the repair.
Before completing the following maintenance request form, please read the FAQs below. Carrying out these steps can save you time and money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform routine maintenance task as outlined below:
For routine maintenance issues, please submit a maintenance request by accessing your tenant portal. Our Property Managers monitor this contact form on a regular basis and will schedule any necessary contractors to take care of the issue.
You are not required to be present during the repair. However, if you would like to be home during the repair, maintenance hours are between 9:00am – 5:00pm, Monday-Friday. Should you wish to schedule a specific time for a repair (please note that many of our contractors schedule in 4-hour time windows), this may result in a delay in having your request resolved.
Also, please know that should you turn-away a maintenance vendor you will be charged the service fee for that repair appointment.